This Refund and Cancellation Policy ("Policy") applies to business customers purchasing Joulepoint hardware devices or subscribing to our software platforms. By using our Website and services, you agree to the terms outlined in this Policy.
1. Refund Policy
Payment Options
We support the following payment methods on Joulepoint.com:
- Credit Card
- Bank Transfer
- Purchase Order
Order Charges
- You are charged only the amount displayed in your order summary at the time of checkout.
- If you notice any additional charges beyond those stated, please contact us atadmin@joulepoint.com
Payment Failure
- In the event of a payment failure, please ensure that the information provided (such as account details, billing address, net banking password, etc.) is accurate and that your internet connection is stable during the transaction.
- If your account is debited despite a payment failure, the amount will normally be refunded to your account within 7 business days.
- For clarifications, please email us with your order number atadmin@joulepoint.com
2. Cancellation Policy
Order Cancellation
- Hardware orders may be canceled before shipment. After shipment, cancellations are not accepted.
- Software subscriptions can be canceled before the next billing cycle and will remain active until the end of the current term.
Refund Process
- Defective hardware may be returned within 30 days of delivery for a full refund.
- Eligible refunds will be processed within 7 business days after approval.
3. Fraudulent Transactions
- If any order is suspected to involve fraudulent activity or is found to be in violation of the Website's terms of use, we reserve the right to cancel such orders.
- In such cases, the affected customers or accounts may be denied access to our Website and future purchases.
Contact Us
For any questions or further clarifications regarding this Refund and Cancellation Policy, please contact us atadmin@joulepoint.com